A Virtual Assistant is an outsourced business service that manages incoming calls on behalf of law firm’s. It then live transfers the call according to a pre-approved call tree, or relays the messages via text, email, recording, or live relay. In addition to managing a firm’s incoming calls, a Virtual Assistant can help with many other tasks including payment collections and helping to execute agreements. Our Client Representatives are highly trained in professionalism and empathy, and are fully briefed on your firm so they are able to act as a seamless extension of your team.

At HelloCounsel we make it easy to connect you with your customers by answering your calls when you aren’t available. Studies show that 80% of callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads. Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details. A Virtual Assistant also allows you to screen calls, as you can advise us to transfer or take messages for only those call types you wish to receive. Once answered, you can see each message immediately and prioritize who you will call back first. Utilizing HelloCounsel’s virtual assistant services means you have an experienced and personable receptionist with exceptional customer service skills interacting with your callers, all while costing significantly less than a full-time receptionist.

Below is a typical example of how our Virtual Assistant handle calls:
– The call is answered live by a Virtual Assistant with your custom greeting.
– If you’ve indicated you’re not taking calls, your Assisant will let the caller know whatever you’ve asked us to share and take a message.
– If you might be available, the Assisant will place the caller on hold and contact you to ask if you’d like to take the call.
– If you accept, the caller is transferred immediately.
– If you don’t answer or decline, your Assistant either connects the call to voicemail or takes a written message, either of which will appear in your mobile App or desktop Portal, and may be emailed or texted to you or both.

Please note: We are happy to adapt our call-handling to your unique business, including not screening the calls before transferring, only taking messages, collecting specific information from callers, trying multiple lines, and more. Give us a call to talk about what sounds best for you!

Yes! Spanish bilingual service is included with every account at no additional cost. Our Client Representative team is fully bilingual who can confidently handle your calls in Spanish and English. It is our focus to ensure that all of your callers are understood and feel comfortable.

That’s okay! The FREE trial as a great opportunity for us to learn your business. We’ll be able to see what kind of call volume comes into your business, then we can customize a plan for you. Rest assured, we offer flexible month-to-month plans that you can scale up or scale down as needed. You’ll never be locked into a long-term contract.

Getting started is easy. Our Customer Support will help you choose a plan that best fits your call volume. Following our account setup protocol, we will conoduct a brief interview so that we can create a customized, call management solution. Once your account is created, we will provide you with a local telephone number so you can use your telephone companies call forowrding features and forward your phone line to you number here at HelloCounsel.