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Legal Virtual Assistant

Free Your Time, Answer Every Call - We've got Your Phones Covered.

Your clients are your top priority, but answering all calls costs you time, and missed calls costs you clients. Our professional, bilingual team is available 24/7 as your virtual assistant.

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Call Handling &
Routing

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Message
Management

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Customer Service

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Detailed Reporting

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Scheduling & Managing Appointments

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Executing your Agreements

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Collecting Payments

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Instant Notifications

Inquire about Your FREE Trial

Safe, Secure and No Obligation
Consent: By clicking “Sign Up For A Free Trial”, I am providing my express written consent to receive auto dialed and/or pre-recorded telemarketing calls and/or text messages from HelloCounsel and/or our partners in order to solicit, facilitate, and complete transactions and/or to facilitate any service offering at the telephone number I provided. I give my consent to be called even if my number appears on any state, federal or corporate Do Not Call registry, and I understand that consent is not required to purchase goods or services and that message & data rates may apply.

You Can Be Everywhere At Once

Don't waste your precious time fielding calls. Be pragmatic and hire a virtual assistant who will keep the ball rolling, all while delighting your callers. Rest assured your callers are in good hands.

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Optimize Your Firm

Stay focused on what you want to focus on while you know all your incoming calls and assistant tasks are being handled efficiently and properly.

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Customized Experiences

Your firm and your clients are unique, your scripts and processes are customized to you and your well oiled machine.

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Transparent Support

Our meticulous support structure ensures full accountability, including 24/7 access to your customer support team.

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Retain Client Relationships

Establish trust and enjoy working with your delighted clients. Rest assured knowing your clients will receive white glove service with every interaction.

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What’s A Missed Call Worth To You?

We are more than just an answering service, we give you your time back. We can handle all your assistant tasks as if we are sitting in your front office. Maximizing efficiencies and minimizing distractions are key for peak productivity. What is your time worth to you?

How We Help You

From calendars to CRMs, we integrate with the tools you already use.

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Custom Call Handling

Answer only the calls you want to answer, we’ll handle the rest.

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Customer Service

Our bilingual assistants are available 24/7 and make sure your callers feel comfortable in their preferred language (English or Spanish).

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Appointment Scheduling

We book and manage your appointments so you can trust that your calendar is up to date and never double booked.

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Executing Agreements

Don’t waste non-billable time chasing that potential client. Our team has over 10 years experience in finalizing documents and converting a leads to clients.

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Payment Collection

Your friendly assistants will handle those dreaded collection calls and ensure payments are collected securely to your payment processing link.

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Instant Notifications

Stay in the loop with instant (or batch) notifications via email, text or the Hello-Counsel Portal.

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Outbound Calling

We are experts at friendly follow-ups and call backs to ensure that all tasks between you and your client are handled to completion.

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Detailed Reporting

Make data backed decisions with a robust reporting system focused on exceeding your KPI goals for success.

Seamless Tech Stack Integrations For Optimum Efficiency

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How It Works

Set Up Within Minutes

Customer
Calls You

We Answer
For You

We Deliver Your Messages

1. Set Up Within Minutes
First submit an inquiry. Then you'll receive a callback from one of our friendly customer support representatives to discuss your business. We like to get an understanding about how you like to handle your calls, from preferred greetings, who should receive live transfers or messages, and how to handle urgent calls.
2. Customer Calls You
We will then onboard you and help you get tech set up which can be as simple or complex as you prefer. We can simply provide you with a unique number or your can forward your current business phone to us, and we can seamelessly integrate with your tech stack to ensure your business continues to run smoothing.
3. We Answer For You
Once you're onboarded and diverted your number, our virtual assistant will start answering your calls. Depending on your preferred call and message preferences, we will ensure everything is running smoothly. Whether you've chosen to be notified instantly, receive daily reports, and/or logging into your Portal, you'll always have a pulse on what's going on.
4. We Deliver Your Messages
We understand it's hard to let go, so don't! Log into your app or desktop portal to view call transcripts, listen to recordings, or monitor your robust KPI reporting to help you make data informed business decisions.
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Our Pricing

Choose a plan that’s right for you and your firm

Starter

Ideal for solo practitioners or firms looking to cover overflow or intermittent use.

$149 / Month

Basic

The preferred option for most small to medium sized firms.

$249 / Month

Pro

Perfect for medium to large sized firms with higher call volume.

$499 / Month

Subscribe Yearly For A 20% Discount

Amazing Features, Unbeatable Services

We guarantee white glove service, with a focus on excellence in care for you and your clients. HelloCounsel provides the empathy and human voice that’s crucial when you’re establishing lasting trust between your firm and your clients.

Full Time, Part Time, Over Time

Our customized support packages have your firm covered whenever you need us. We work for you when you want us to.

No locked-In Contracts Or Hidden Fees

Life is full of peaks and valleys. That’s why we offer flexible month-to-month plans that you can scale up or scale down as needed– we've got you.

Transparency and Clarity Are Key

Of course you need oversight, what good business person doesn't? Get access to your account’s real-time activity via our Mobile App or through our client portal.

Two Languages, One Amazing Experience

Double the understanding, double the satisfaction — in English or Spanish! Our bilingual virtual assistants ensure each client receives the personal attention they deserve, in an environment they are comfortable in.

Seamless Software Integration

Our virtual assistant features seamlessly integrate with the tools that you are already comfortable with, from calendars to CRMs. Tech is what we do.

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Need Help Deciding? We’re Here To Assist!

If you have any questions or would like to know about our other bundles, speak to our team members today.

Frequently Asked Questions

A Virtual Assistant is an outsourced business service that manages incoming calls on behalf of law firm’s. It then live transfers the call according to a pre-approved call tree, or relays the messages via text, email, recording, or live relay. In addition to managing a firm’s incoming calls, a Virtual Assistant can help with many other tasks including payment collections and helping to execute agreements. Our Client Representatives are highly trained in professionalism and empathy, and are fully briefed on your firm so they are able to act as a seamless extension of your team.

At HelloCounsel we make it easy to connect you with your customers by answering your calls when you aren’t available. Studies show that 80% of callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads. Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details. A Virtual Assistant also allows you to screen calls, as you can advise us to transfer or take messages for only those call types you wish to receive. Once answered, you can see each message immediately and prioritize who you will call back first. Utilizing HelloCounsel’s virtual assistant services means you have an experienced and personable receptionist with exceptional customer service skills interacting with your callers, all while costing significantly less than a full-time receptionist.

Below is a typical example of how our Virtual Assistant handle calls:
– The call is answered live by a Virtual Assistant with your custom greeting.
– If you’ve indicated you’re not taking calls, your Assisant will let the caller know whatever you’ve asked us to share and take a message.
– If you might be available, the Assisant will place the caller on hold and contact you to ask if you’d like to take the call.
– If you accept, the caller is transferred immediately.
– If you don’t answer or decline, your Assistant either connects the call to voicemail or takes a written message, either of which will appear in your mobile App or desktop Portal, and may be emailed or texted to you or both.

Please note: We are happy to adapt our call-handling to your unique business, including not screening the calls before transferring, only taking messages, collecting specific information from callers, trying multiple lines, and more. Give us a call to talk about what sounds best for you!

Yes! Spanish bilingual service is included with every account at no additional cost. Our Client Representative team is fully bilingual who can confidently handle your calls in Spanish and English. It is our focus to ensure that all of your callers are understood and feel comfortable.

That’s okay! The FREE trial as a great opportunity for us to learn your business. We’ll be able to see what kind of call volume comes into your business, then we can customize a plan for you. Rest assured, we offer flexible month-to-month plans that you can scale up or scale down as needed. You’ll never be locked into a long-term contract.

Getting started is easy. Our Customer Support will help you choose a plan that best fits your call volume. Following our account setup protocol, we will conoduct a brief interview so that we can create a customized, call management solution. Once your account is created, we will provide you with a local telephone number so you can use your telephone companies call forowrding features and forward your phone line to you number here at HelloCounsel.